Shipping policy
1. Shipping Locations: We currently offer shipping services exclusively within Australia. We regret to inform our international customers that we do not ship outside of Australia at this time.
2. Shipping Methods and Rates:
- Standard Tracked Shipping ($10): Your order will be shipped using standard tracked shipping services. Please allow 3-7 business days for delivery after dispatch.
- Express Tracked Shipping ($15): Opt for our express tracked shipping option to receive your order faster. Express shipping typically takes 1-3 business days for delivery after dispatch.
3. Order Processing and Dispatch:
- Orders are typically processed within 1-2 business days after payment confirmation.
- Once your order has been dispatched, you will receive a confirmation email with a tracking number and instructions on how to track your package.
4. Shipping Responsibilities: Inferno Jars is not responsible for any delays caused by the shipping carrier or customs clearance processes. However, we will assist you to the best of our abilities in tracking and resolving any shipping issues.
5. Shipping Address: Please ensure your shipping address is accurate and complete. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.
6. Shipping Inquiries: For any inquiries regarding your shipment, please contact us at the provided email address or phone number. We will promptly assist you in tracking your order and resolving any shipping-related concerns.
7. Order Tracking: You can track your order using the provided tracking number through the carrier's website or contact us for assistance.
Thank you for choosing Inferno Jars. We strive to provide reliable and timely shipping services to ensure your orders reach you in perfect condition and on time. If you have any questions or concerns, please don't hesitate to reach out to us.